Click for
arrow down

Federal Government

Broadcasting Board of Governors
Internal Revenue Service (IRS)
Federal Aviation Administration (FAA)
Federal Emergency Management Agency (FEMA)
Federal Judicial Center (FJC)
National Oceanic and Atmospheric Administration (NOAA)
U.S. Dept. of Agriculture (USDA)
U.S. Census Bureau
U.S. Department of Housing and Urban Development (HUD)
U.S. Dept. of Education
U.S. Department of Labor
U.S. Dept. of State
U.S. Dept. of Transportation

Non-Government Organizations

Alliance of Automobile Manufacturers
American Bar Association
American Institute of Architects
American Petroleum Institute
American Red Cross
Arlington Community Foundation
Association of Women’s Health, Obstetric and Neonatal Nurses
Campaign for Mental Health Reform
Financial Industry Regulatory Authority (FINRA)
Institute for International Education, Hubert H. Humphrey Fellowship Program
Meals on Wheels Association of America
National Alliance on Mental Illness (NAMI)
National Assoc. of Pediatric Nurse Practitioners
National Democratic Institute
Paralyzed Veterans of America
Solar Energy Industries Association
Year Up

Private Sector

American Systems
Barclays Capital
Bonaventure Realty
Coray Gurntiz Consulting
DRS Defense Systems
Grant Thorton LLC
Roche Diagnostics Corporation
The Timken Company

State & Local Government/Universities

American University Washington College of Law
Arlington County Government
Coastal Response Research Center at the University of New Hampshire
Gettysburg College
Montgomery County, Maryland Government
Takoma Park, Maryland City Government
Vermont Department of Transportation
Women’s Law & Public Policy Fellowship Program, Georgetown University

OLA Case Studies
Leadership Development Program

Georgetown Law School’s Women’s Law and Public Policy Fellowship (WLPPFP) program brings law graduates and fellows from the U.S. and various African countries with an interest in women’s rights to Washington DC to work on legal and policy issues affecting women. We customized a leadership development program to help Fellows understand their leadership strengths and developmental needs and clarify their values and vision for public service. Using an interactive mix of skill building exercises, individual reflection, and small group discussion, the leadership program added a new dimension to the Fellows' experience. 

Strategic Planning

We facilitated the strategic planning process which resulted in NAMI’s 2007-2010 Strategic Plan. NAMI is a national organization focused on improving the lives of persons living with serious mental illness and their families. It has chapters in every state and in over 1100 local communities. We worked with a strategic planning committee to develop the approach and timeline, facilitated two retreats made up of Board members, staff, and representatives from every level of the organization. We also helped with the roll-out and communication of the plan by speaking at NAMI’s national leadership conference and at various regional leadership conferences.

Emotional Intelligence Training

We have worked with the Federal Judicial Center providing Emotional Intelligence training as part of a leadership development program for probation officers, as well as senior court managers and supervisors since 2008. In addition, Influencing Skills were taught to Court librarians.

Leadership Coaching

As part of team of coaches, we provided executive coaching to senior Internal Revenue Service managers from across the nation. The coaching program was designed to identify and address the barriers to employee satisfaction and engagement and to help leaders and managers leverage their strengths and mitigate weaknesses. We worked with managers and workgroups to address conflict and concerns about the quality of the work environment, interpersonal or workgroup conflicts, diversity issues, lack of clarity in roles and responsibilities, and impending organizational changes.

Organizational Assessment

As part of a consulting team, we provided an organizational and training needs assessment, followed by training, group and individual coaching, and teambuilding to the Department of Labor's Foreign Labor Certification Office in Chicago. To assess the organization, we designed an interview guide, conducted interviews with staff, managers, and contractors, analyzed results, and developed recommendations including a training curriculum. We developed a series of courses and facilitated workshops for managers and staff members to address identified skills gaps. In addition, the senior leadership team of seven people received leadership coaching over a period of six months. A final one day teambuilding session which included all employees of the center was held to solidify progress made.


We planned and facilitated a series of large high-stakes national multi-stakeholder meetings on alternative ways of resolving complex environmental disputes over a three year period for the National Oceanic & Atmospheric Administration and American Petroleum Institute. Stakeholders included federal, state and tribal trustees, industry, insurance companies as well as attorneys and consultants to both trustees and industry, and NGOs. The facilitated sessions focused on creating an environment in which honest and robust dialogue could occur even though trust among participant groups was low. An additional goal was to teach participants about group process skills essential to the cooperative resolution of cases, including negotiation, team facilitation and management, and consensus building.

OLA developed a leadership program specifically for our post-graduate fellows.  The program gives our fellows the chance to reflect on their own leadership styles and to meaningfully assess how those leadership styles enhance or impede their problem-solving abilities.  It also gives them the tools to continue this self-assessment throughout their careers.  Without exception, the feedback we have gotten on the program has been excellent.  In fact, one of our current fellows raved about the training, saying it was the ‘high point’ of her fellowship year.Johanna Bond, J.D.
Executive Director
Women’s Law & Public Policy Fellowship ProgramGeorgetown University Law Center
Iris shepherded us safely through a challenging strategic planning process and won praise from all quarters for her wonderful combination of strength, clarity, equanimity, humor and grace.  We gave her a big round of applause when it was all over. Lynn Borton
Chief Operating Officer
National Alliance on Mental Illness
Ms. Ioffreda is a captivating speaker and presenter, but more importantly she is an "elegant" listener. Iris has worked productively with many managers and executives in the federal judiciary and has been highly successful in introducing them to the concept of emotional intelligence and showing them how improving this kind of intelligence can lead to greater success in the workplace. She has been an invaluable asset to our training programs.Michael Eric Siegel, Ph.D.
Senior Education Specialist
The Federal Judicial Center
Washington DC 20002
I thoroughly enjoyed my experience working with Daphne Miller. She is a very good listener, but also asks probing questions and is quick to recognize inconsistencies from one session to the next. She left me with two suggestions and an observation that I will use for the balance of my professional career.IRS Manager coached by Daphne Miller